UFO115.COM
Returns & Refunds
Made to order means made for you — so here is our straightforward policy.
Last updated
Damaged, misprinted or wrong items
If your item arrives damaged, misprinted, defective, or isn't what you ordered, email support@ufo115.com within 30 days of delivery with your order number and a photo of the problem. We will send a replacement or give you a full refund for that item — your choice.
Size and change-of-mind returns
Because every item — clothing, mugs, posters, canvas and phone cases — is printed specifically for your order, we cannot accept returns or exchanges for the wrong size or a change of mind, including a phone case ordered for the wrong phone model. Please check the size guide before ordering clothing (our classic tee, the Comfort Colors 1717, is a relaxed, heavyweight fit), and choose your exact phone model for a phone case.
Cancellations
We can cancel an order and refund it in full only if it has not yet gone into production. Email support@ufo115.com as soon as possible.
How refunds are paid
Approved refunds go back to your original payment method through our payment processor, Stripe. Your bank may take several business days to show it.